Returns and Exchanges List of Categories
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DOES THE DISNEYANA EXCHANGE GUARANTEE THE CONDITION OF EACH PIECE?
The following are the policies regarding condition of purchases:
All pieces sold by the Disneyana Exchange must be in mint condition with their original boxes and certification. Our policy is to ensure that each piece will hold their future secondary market value. Boxes are judged on a case by case basis. Rips and or damage to the outside box
is not allowed. General wear is allowed such as bends in the tab to open the box. The Exchange always allows 3 business days following delivery to approve a piece. Should you ever be unhappy with a purchase, simply contact the Exchange within this time. The Exchange will issue a call tag to pay for return shipping and will either
replace the merchandise in question or offer a full refund (your choice). Our policy regarding replacements is this: Since all merchandise is examined and approved by at least 2 members of our shipping staff, we will happily replace an item once. After this we have to deem the customer as too picky and we'll only offer the refund. Being that many of our items were massed produced, the Exchange cannot guarantee things that are beyond our control such as how a piece was painted or the color hue. As mentioned, as a brokerage, our responsibility is to ensure that all purchases maintain their full secondary market potential. If you have any questions or concerns
regarding the above mentioned policies, please feel free to contact us anytime.
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