The Disneyana Exchange professionally packages
and insures all shipments. Should you receive damaged merchandise,
please contact us immediately. It is important that the buyer saves
the original shipping carton and all packaging supplies otherwise a
replacement or refund will not be possible. The Disneyana Exchange
will then contact Federal Express and arrange for a damaged
inspection to take place at the delivery location within 24 hours.
The Exchange will then confirm with Federal Express that a claim
process will commence, and we will take steps to secure a
replacement. In the event a replacement cannot be found, a refund
will be issued when the claim has been settled.
The Disneyana Exchange inspects every item that
is shipped out. Should you be unhappy with an undamaged item, please
contact the Disneyana Exchange within 3 days of receipt. To receive
a replacement, it is the buyers responsibility to return the
merchandise to the Disneyana Exchange within 7 business days. All
returned merchandise must arrive in mint condition, with itís
appropriate box and certificate, along with the original watermark
intact. The Disneyana Exchange stands behind every item that is
shipped, and will make every effort to replace the piece in
question. Our policy regarding replacements is this: Since all
merchandise is examined and approved by at least 2 members of our
shipping staff, we will happily replace an item once. After this we
have to deem the customer as too picky and we'll only offer the
refund. Being that many of our items were massed produced, the
Exchange cannot guarantee things that are beyond our control such as
how a piece was painted or the color hue. In the event a replacement
cannot be obtained, a full refund will be issued.
If you have any questions or concerns regarding the above
mentioned policies, please feel free to contact us anytime on our
toll free number (888) 549-5803 or (407) 438-5634..